FAQ’S

  • 1. What is the minimum number of passengers required for a group booking?

    • We require 7 or more than 7 passengers for a group booking.

    2. Can I do a web check-in for my group booking?

    • Web check-in is not permitted for group booking.

    3. I am getting a lower fare on your website and the group fare seems high

    • Fare available on our website are for instant ticketing.
    • Fare available on the website may or may not be available for all passengers in a group.
    • You get time to decide while making a group booking.
    • You get flexibility in giving names for a group booking as names are not required instantly and for future travel names can be given 10 days prior departure.

    4. What is the change & cancellation policy for a group booking?

    5. How do I pay after accepting the fares?

    • Once you get the PNR payment can be made through Credit Card/Debit card, Net Banking.

    6. How will the refund be processed post cancellation?

    • Refund of the group booing will be processed to the same mode of payment, from which the payment was made.

    7. Can add-on’s be added to group bookings?

    • Yes, please click to Add-on’s to check the list of additional services available and the charges in group booking.

    8. What are the general Terms & Conditions of group bookings?

    9. What are the benefits of making a group booking?

    • Attractive group fares.
    • Flexibility in giving passenger’s names.
    • Personalized attention.
    • Airport assistance, collective check-in.

    10. Can i be denied boarding if my name or title on the booking does not match the details on my photo identity card?

    • Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.

    11. I am a foreign national, do i need to meet any specific requirements while traveling in India?

    • Only if you are traveling to imphal, you are required to carry a protected area permit, issued by the home department of manipur after getting the approval from ministry of home, govt. Of india. The permit also specifies the passport number and duration of stay in the stated city. As per the govt. Of India directive, IndiGo is entitled to deny boarding rights to any foreign national in the absence of a valid protected area permit and the entire amount would be forfeited.
    • Foreign national travelling to any sector other than imphal would require to present passport as the only valid photo identification proof.

    12. What onboard services does IndiGo offer?

    • IndiGo offers a wide range of snacks and beverages along with selected merchandises at attractive prices.

    13. Will i be contacted in advance if my flight is delayed?

    • If you have provided us your sms-capable mobile phone number when booking, then IndiGo will notify you in advance through short messaging service (sms) on your mobile phone.

    14. What is required to enter the airport terminal and check-in at the counter?

    • Travel within India: to enter the airport terminal and check-in at the IndiGo counter, each passenger must provide a print-out of his / her itinerary along with a valid photo identity.
    • Important information: in addition to valid photo identification, passenger(s) may be required to present the credit / debit card or a photo copy of card used to pay for their booking, at check-in.

    15. Terminal Information?