Terms and Conditions

IndiGo

Terms and Conditions

Definitions

1. If the group size is 7-30 passengers (Only for Domestic sector)
Please find the Group Reservation Terms and Conditions below -:

1. General Conditions -:
- For a booking to qualify as a ‘group booking’ there needs to be a minimum of 7 passengers traveling on the same date, same flight and on the same sector.
- In the event more than one group booking has been requested or FIT (for individual ticketing) booking has been created or held by the same agent or passenger, such bookings will be deemed as overlapping. IndiGo reserves the right to dishonour the quoted fares or deny confirmation of such group bookings.
- All bookings are subject to applicable taxes at the time of confirmation of the booking.
- Fares are subject to availability of seats at the time of booking.
- Fares displayed in relation to a round- trip are only valid for that round-trip
- All passengers should carry a valid photo identification card or a copy of the front and back of such card, signed by the cardholder.
- The passengers traveling as a part of a group booking, are required to pay for any increase in taxes, fees or surcharges, unless such booking is paid in full.
- International credit cardholders, making payment with such international credit card, should be traveling as part of the group and are required to show the physical credit card at the time of check-in.
- The passengers traveling as part of a group booking should arrive at the airport at least 90 minutes prior to the time of departure for domestic travel and 180 minutes prior to time of departure for international travel.
- A transaction fee of 3.5% over and above the given fare (base + YQ) is applicable on confirmation of group booking through a travel agent.
- The conditions of carriage published on our website www.goindigo.in is applicable to all group bookings.
- Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.
- IndiGo reserves its right to vary or amend the terms and condition of this policy as and when required, subject to market requirement.
2.Payment-:

Initial Payment-:
- An initial payment of 25% of the total amount for the group booking or cancellation charges (as applicable), whichever is lower, subject to a minimum amount of INR 1500 per person per sector is required to be made at the time of making a group booking.
Balance Payment & Names-:
- The balance payment must be paid 15 days prior to departure of the flight.
- If the balance payment is not paid 15 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
Other payment term-:
- Under no circumstances, payment will be received in cash where the total booking amount exceeds INR 1,99,000 (Rupees one lakh and ninety-nine thousand).
3.Names -:
- Names of passengers pertaining to a group booking must be shared 7 days prior to departure of the flight.
- If names of the passengers are not provided 7 days prior to the departure of the flight, the group booking will be cancelled and the full payment will be forfeited, except for the passenger service fee and user development fee.
- Once the names of the passengers are updated in the booking reference / PNR, any request for change/alteration of names of such passengers will not be permitted, except in the manner set forth in paragraph 4 (a)(iii) below.
4.Condition for Cancellation and Date Change -:
- a) Partial change/cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights in a group booking upto a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector along with applicable fare difference
- (ii). Cancellation of a ticket for a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such cancellation will be charged at a fee of INR 3500 per person per sector.
- (iii). Changes in relation to names in a particular group booking, is permitted upto a maximum of 10% of booking (which shall not exceed 10 seats) upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector
- b) Full change / cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights of an entire group booking is permitted upto 7 days prior to the departure of the flight. Such change will be charged at a fee of INR 2750 per person per sector along with applicable fare difference.
- (ii). Cancellation of an entire group booking is permitted upto 7 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 3000 per person per sector.
- c) Change / cancellation of booking in case of irregular operations due to a flight disruption event (IROP) or due to any schedule change:
- Passengers traveling as a part of a group booking will be accommodated on an alternative flight without any additional charges in the following situations:
- (i). In the event of flight cancellation due to an IROP; or
- (ii). In the event of delay in departure of a flight by more than 2 (two) hours from the scheduled time of departure; or
- (iii). In the event the departure of a flight is advanced by more than 1 (one) hour from the scheduled time of departure.
- Provided that,
- (i). The change request is made as per the below deadlines:
- - o Group size upto 30 passengers : Upto 15 days prior to departure or two days of receiving notification whichever is earlier
- (ii). If less than half of the names of the passengers pertaining to a group booking are updated in a particular PNR, IndiGo reserves the right to deny accommodating all passengers under such PNR on an alternative flight. In such an event, IndiGo shall process a refund to the source of original payment for such PNR.
The above policy supersedes the IROP policy applicable to individual bookings (FIT PNRs). For further clarity, the “Plan – B” policy applicable to FIT bookings is not applicable to group bookings.

Additional Services-:
- Please click to Add-on’s to check the list of additional services available and the charges applicable to the group booking.
2. If the group size is 31-70 passengers (Only for Domestic sector)
Please find the Group Reservation Terms and Conditions below -:

1.General Conditions -:
- For a booking to qualify as a ‘group booking’ there needs to be a minimum of 7 passengers traveling on the same date, same flight and on the same sector.
- In the event more than one group booking has been requested or FIT (for individual ticketing) booking has been created or held by the same agent or passenger, such bookings will be deemed as overlapping. IndiGo reserves the right to dishonour the quoted fares or deny confirmation of such group bookings.
- All bookings are subject to applicable taxes at the time of confirmation of the booking.
- Fares are subject to availability of seats at the time of booking.
- Fares displayed in relation to a round- trip are only valid for that round-trip.
- All passengers should carry a valid photo identification card or a copy of the front and back of such card, signed by the cardholder.
- The passengers traveling as a part of a group booking, are required to pay for any increase in taxes, fees or surcharges, unless such booking is paid in full.
- International credit cardholders, making payment with such international credit card, should be traveling as part of the group and are required to show the physical credit card at the time of check-in.
- The passengers traveling as part of a group booking should arrive at the airport at least 90 minutes prior to the time of departure for domestic travel and 180 minutes prior to time of departure for international travel.
- A transaction fee of 3.5% over and above the given fare (base + YQ) is applicable on confirmation of group booking through a travel agent.
- The conditions of carriage published on our website www.goindigo.in is applicable to all group bookings.
- Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.
- IndiGo reserves its right to vary or amend the terms and condition of this policy as and when required, subject to market requirement.
2.Payment-:

Initial Payment-:
- An initial payment of 25% of the total amount for the group booking or cancellation charges (as applicable), whichever is lower, subject to a minimum amount of INR 1500 per person per sector is required to be made at the time of making a group booking.
Balance Payment-:
- Balance payment to be completed by D-21.
- If the balance payment is not paid 21 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
Other payment term-:
- Under no circumstances, payment will be received in cash where the total booking amount exceeds INR 1,99,000 (Rupees one lakh and ninety-nine thousand).
3.Names -:
- Names of passengers pertaining to a group booking must be shared 7 days prior to departure of the flight.
- If names of the passengers are not provided 7 days prior to the departure of the flight, the group booking will be cancelled and the full payment will be forfeited, except for the passenger service fee and user development fee.
- Once the names of the passengers are updated in the booking reference / PNR, any request for change/alteration of names of such passengers will not be permitted, except in the manner set forth in paragraph 4(a) (iii) below.
4.Condition for Cancellation and Date Change -:
- a) Partial change/cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights in a group booking upto a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector along with applicable fare difference.
- (ii). Cancellation of a ticket for a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such cancellation will be charged at a fee of INR 3500 per person per sector.
- (iii). Changes in relation to names in a particular group booking, is permitted upto a maximum of 10% of booking (which shall not exceed 10 seats) upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector.
- b) Full change / cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights of an entire group booking is permitted upto 15 days prior to the departure of the flight. Such change will be charged at a fee of INR 2750 per person per sector along with applicable fare difference.
- (ii). Cancellation of an entire group booking is permitted upto 15 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 3000 per person per sector.
- c) Change / cancellation of booking in case of irregular operations due to a flight disruption event (IROP) or due to any schedule change:
- Passengers traveling as a part of a group booking will be accommodated on an alternative flight without any additional charges in the following situations:
- (i). In the event of flight cancellation due to an IROP; or
- (ii). In the event of delay in departure of a flight by more than 2 (two) hours from the scheduled time of departure; or
- (iii). In the event the departure of a flight is advanced by more than 1 (one) hour from the scheduled time of departure.
- Provided that,
- (i). The change request is made as per the below deadlines:
- - o Group size 31 to 70 passengers : Upto 21 days prior to departure or two days of receiving notification whichever is earlier
- (ii). If less than half of the names of the passengers pertaining to a group booking are updated in a particular PNR, IndiGo reserves the right to deny accommodating all passengers under such PNR on an alternative flight. In such an event, IndiGo shall process a refund to the source of original payment for such PNR.
The above policy supersedes the IROP policy applicable to individual bookings (FIT PNRs). For further clarity, the “Plan – B” policy applicable to FIT bookings is not applicable to group bookings.

Additional Services-:
- Please click to Add-on’s to check the list of additional services available and the charges applicable to the group booking.
3. If the group size is 71-150 passengers (Only for Domestic sector)
Please find the Group Reservation Terms and Conditions below -:

1.General Conditions -:
- For a booking to qualify as a ‘group booking’ there needs to be a minimum of 7 passengers traveling on the same date, same flight and on the same sector.
- In the event more than one group booking has been requested or FIT (for individual ticketing) booking has been created or held by the same agent or passenger, such bookings will be deemed as overlapping. IndiGo reserves the right to dishonour the quoted fares or deny confirmation of such group bookings.
- All bookings are subject to applicable taxes at the time of confirmation of the booking.
- Fares are subject to availability of seats at the time of booking.
- Fares displayed in relation to a round- trip are only valid for that round-trip.
- All passengers should carry a valid photo identification card or a copy of the front and back of such card, signed by the cardholder.
- The passengers traveling as a part of a group booking, are required to pay for any increase in taxes, fees or surcharges, unless such booking is paid in full.
- International credit cardholders, making payment with such international credit card, should be traveling as part of the group and are required to show the physical credit card at the time of check-in.
- The passengers traveling as part of a group booking should arrive at the airport at least 90 minutes prior to the time of departure for domestic travel and 180 minutes prior to time of departure for international travel.
- A transaction fee of 3.5% over and above the given fare (base + YQ) is applicable on confirmation of group booking through a travel agent.
- The conditions of carriage published on our website www.goindigo.in is applicable to all group bookings.
- Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.
- IndiGo reserves its right to vary or amend the terms and condition of this policy as and when required, subject to market requirement.
2.Payment-:

Initial Payment-:
- An initial payment of 25% of the total amount for the group booking or cancellation charges (as applicable), whichever is lower, subject to a minimum amount of INR 1500 per person per sector is required to be made at the time of making a group booking.
Balance Payment-:
- 50% of the total amount for the group booking must be paid 45 days prior to departure of the flight. If such payment is not paid 45 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
- The remaining 25% of the total amount for the group booking must be paid 30 days prior to departure of the flight, such that the entire payment has been made 30 days prior to the departure of the flight. If such payment is not made 30 days prior to the departure of the flight, the group booking will be cancelled and the paid amount will be forfeited.
Other payment term:-
- Under no circumstances, payment will be received in cash where the total booking amount exceeds INR 1,99,000 (Rupees one lakh and ninety-nine thousand).
3.Names -:
- Names of passengers pertaining to a group booking must be shared 7 days prior to departure of the flight.
- If names of the passengers are not provided 7 days prior to the departure of the flight, the group booking will be cancelled and the full payment will be forfeited, except for the passenger service fee and user development fee.
- Once the names of the passengers are updated in the booking reference / PNR, any request for change / alteration of names of such passengers will not be permitted, except in the manner set forth in paragraph 4(a) (iii) below.
4.Condition for Cancellation and Date Change -:
- a) Partial change/cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights in a group booking upto a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector along with applicable fare difference.
- (ii). Cancellation of a ticket for a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such cancellation will be charged at a fee of INR 3500 per person per sector.
- (iii). Changes in relation to names in a particular group booking, is permitted upto a maximum of 10% of booking (which shall not exceed 10 seats) upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector.
- b) Full change/cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights of an entire group booking is permitted upto 21 days prior to the departure of the flight. Such change will be charged at a fee of INR 2750 per person per sector along with applicable fare difference.
- (ii). Cancellation of an entire group booking is permitted upto 21 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 3000 per person per sector.
- c) Change / cancellation of booking in case of irregular operations due to a flight disruption event (IROP) or due to any schedule change:
- Passengers traveling as a part of a group booking will be accommodated on an alternative flight without any additional charges in the following situations:
- (i). In the event of flight cancellation due to an IROP; or
- (ii). In the event of delay in departure of a flight by more than 2 (two) hours from the scheduled time of departure; or
- (iii). In the event the departure of a flight is advanced by more than 1 (one) hour from the scheduled time of departure.
- Provided that,
- (i). The change request is made as per the below deadlines:
- - o Group size 71 to 150 passengers : Upto 30 days prior to departure or two days of receiving notification whichever is earlier
- (ii). If less than half of the names of the passengers pertaining to a group booking are updated in a particular PNR, IndiGo reserves the right to deny accommodating all passengers under such PNR on an alternative flight. In such an event, IndiGo shall process a refund to the source of original payment for such PNR.
The above policy supersedes the IROP policy applicable to individual bookings (FIT PNRs). For further clarity, the “Plan – B” policy applicable to FIT bookings is not applicable to group bookings.

Additional Services-:
- Please click to Add-on’s to check the list of additional services available and the charges applicable to the group booking.
4. If the request is for more than 150 passengers on a single flight (Only for Domestic sector)
Please find the Group Reservation Terms and Conditions below -:

1.General Conditions -:
- For a booking to qualify as a ‘group booking’ there needs to be a minimum of 7 passengers traveling on the same date, same flight and on the same sector.
- In the event more than one group booking has been requested or FIT (for individual ticketing) booking has been created or held by the same agent or passenger, such bookings will be deemed as overlapping. IndiGo reserves the right to dishonour the quoted fares or deny confirmation of such group booking.
- All bookings are subject to applicable taxes at the time of confirmation of the booking.
- Fares are subject to availability of seats at the time of booking.
- Fares displayed in relation to a round- trip are only valid for that round-trip.
- All passengers should carry a valid photo identification card or a copy of the front and back of such card, signed by the cardholder.
- The passengers traveling as a part of a group booking, are required to pay for any increase in taxes, fees or surcharges, unless such booking is paid in full.
- International credit cardholders, making payment with such international credit card, should be traveling as part of the group and are required to show the physical credit card at the time of check-in.
- The passengers traveling as part of a group booking should arrive at the airport at least 90 minutes prior to the time of departure for domestic travel and 180 minutes prior to time of departure for international travel.
- A transaction fee of 3.5% over and above the given fare (base + YQ) is applicable on confirmation of group booking through a travel agent.
- The conditions of carriage published on our website www.goindigo.in is applicable to all group bookings.
- Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.
- IndiGo reserves its right to vary or amend the terms and condition of this policy as and when required, subject to market requirement.
2.Payment-:

Initial Payment-:
- An initial payment of 25% of the total amount for the group booking or cancellation charges (as applicable), whichever is lower, subject to a minimum amount of INR 1500 per person per sector is required to be made at the time of making a group booking.
Balance Payment-:
- 50% of the total amount for the group booking must be paid 60 days prior to departure of the flight. If such payment is not paid 60 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
- The remaining 25% of the total amount for the group booking must be paid 45 days prior to departure of the flight, such that the entire payment has been made 45 days prior to the departure of the flight. If such payment is not made 45 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
Other payment term
- Under no circumstances, payment will be received in cash where the total booking amount exceeds INR 1,99,000 (Rupees one lakh and ninety-nine thousand).
3.Names -:
- Names of passengers pertaining to a group booking must be shared 7 days prior to departure of the flight.
- If names of the passengers are not provided 7 days prior to the departure of the flight, the group booking will be cancelled and the full payment will be forfeited, except for the passenger service fee and user development fee.
- Once the names of the passengers are updated in the booking reference / PNR, any request for change / alteration of names of such passengers will not be permitted, except in the manner set forth in paragraph 4(a) (iii) below.
4.Condition for Cancellation and Date Change -:
- a) Partial change / cancellation of booking-:
  Up to 10% of group size with upper cap of 10 seats per booked group permitted to change till D-2 days on normal change fee as applicable on system + Fare Difference OR cancel at normal cancellation fee as applicable on system.
- (i). Changes in relation to date / flights in a group booking upto a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector along with applicable fare difference.
- (ii). Cancellation of a ticket for a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such cancellation will be charged at a fee of INR 3500 per person per sector.
- (iii). Changes in relation to names in a particular group booking, is permitted upto a maximum of 10% of booking (which shall not exceed 10 seats) upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 3250 per person per sector
- b) Full change / cancellation of booking-:
- (i). Changes in relation to date / flights of an entire group booking is permitted upto 45 days prior to the departure of the flight. Such change will be charged at a fee of INR 2750 per person per sector along with applicable fare difference.
- (ii). Cancellation of an entire group booking is permitted upto 45 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 3000 per person per sector.
- c) Change / cancellation of booking in case of irregular operations due to a flight disruption event (IROP) or due to any schedule change:
- Passengers traveling as a part of a group booking will be accommodated on an alternative flight without any additional charges in the following situations:
- (i). In the event of flight cancellation due to an IROP; or
- (ii). In the event of delay in departure of a flight by more than 2 (two) hours from the scheduled time of departure; or
- (iii). In the event the departure of a flight is advanced by more than 1 (one) hour from the scheduled time of departure.
- Provided that,
- (i). The change request is made as per the below deadlines:
- - o Group size 150 plus : Upto 45 days prior to departure or two days of receiving notification whichever is earlier
- (ii). If less than half of the names of the passengers pertaining to a group booking are updated in a particular PNR, IndiGo reserves the right to deny accommodating all passengers under such PNR on an alternative flight. In such an event, IndiGo shall process a refund to the source of original payment for such PNR.
The above policy supersedes the IROP policy applicable to individual bookings (FIT PNRs). For further clarity, the “Plan – B” policy applicable to FIT bookings is not applicable to group bookings.

Additional Services-:
- Please click to Add-on’s to check the list of additional services available and the charges applicable to group booking.
5. Terms and condition for International Groups
1.General Conditions -:
- All bookings are subject to applicable taxes at the time of confirming the booking. Fares are subject to availability of seats at the time of booking.
- All passengers should carry a valid visa and ok-to-board permit required for travel to the international destination. IndiGo will not be responsible for denied boarding or for any deportee costs, including but not limited to, any fines or claims or notices or demands preferred and / or made against the passenger by any of the destination immigration authorities or any third parties for any deportee, including transit passengers, resulting due to any rejection by the destination immigration authorities upon passenger’s arrival into the destination.
- In the event more than one group booking has been requested or FIT (for individual ticketing) booking has been created or held by the same agent or passenger, such bookings will be deemed as overlapping. IndiGo reserves the right to dishonour the quoted fares or deny confirmation of such group booking.
- A transaction fee of 3.5% over and above the given fare (base + YQ) is applicable on confirmation of the group booking through a travel agent.
- The contact details (phone number and email address) of the passenger and travel agent is required to be provided at the time of making the group booking.
- The passengers traveling as a part of a group booking, are required to pay for any increase in taxes, fees or surcharges, unless such booking is paid in full.
- Any change in the final number of the seats or flight numbers might result in a revision of fares.
- The conditions of carriage published on our website www.goindigo.in is applicable to all group bookings.
- Please note that if the payment is to be made in any other currency than Indian Rupee, the fee(s) will be calculated as per the conversion rate prevalent at the time of payment.
- IndiGo reserves its right to vary or amend the terms and condition of this policy as and when required, subject to market requirement.
2.Payment-:

Initial Payment-:
- An initial payment of 25% of the total amount for the group booking or cancellation charges (as applicable), whichever is lower, subject to a minimum amount of INR 1500 per person per sector is required to be made at the time of making a group booking.
Balance Payment-:
- Group (up to 30 passengers) - The balance payment of 75% must be paid 15 days prior to departure of the flight. If such payment is not paid 15 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
- Group (up to 70 passengers) - The balance payment of 75% must be paid 21 days prior to departure of the flight. If such payment is not paid 21 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
- Group (up to 150 passengers) - The balance payment of 75% must be paid 45 days prior to departure of the flight. If such payment is not paid 45 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
- Group (above 150 passengers) - The balance payment of 75% must be paid 60 days prior to departure of the flight. If such payment is not paid 60 days prior to the departure of the flight, the group booking will be cancelled and the initial payment will be forfeited.
Other payment term:-
- Under no circumstances, payment will be received in cash where the total booking amount exceeds INR 1,99,000 (Rupees one lakh and ninety-nine thousand).
3.Names -:
- Names of passengers pertaining to a group booking must be shared 7 days prior to departure of the flight.
- If names of the passengers are not provided 7 days prior to the departure of the flight, the group booking will be cancelled and the full payment will be forfeited, except for the passenger service fee and user development fee.
- Once the names of the passengers are updated in the booking reference / PNR, any request for change / alteration of names of such passengers will not be permitted, except in the manner set forth in paragraph 4(a) (iii) below.
4.Cancellation and Date Change -:
- a) Partial change / cancellation of booking-:
  The passengers traveling as a part of a group booking, can avail any one of the following options.
- (i). Changes in relation to date / flights in a group booking upto a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 4250 per person per sector along with applicable fare difference.
- (ii). Cancellation of a ticket for a maximum of 10% of the booking (which shall not exceed 10 seats) is permitted upto 2 days prior to the departure of the flight under the original group booking. Such cancellation will be charged at a fee of INR 5000 per person per sector.
- (iii). Changes in relation to names in a particular group booking, is permitted upto a maximum of 10% of booking (which shall not exceed 10 seats) upto 2 days prior to the departure of the flight under the original group booking. Such change will be charged at a fee of INR 4250 per person per sector.
- b) Full change / cancellation of booking-:
- (i). Group (up to 30 passengers) - Changes in relation to date / flights of an entire group booking is permitted upto 7 days prior to the departure of the flight. Such change will be charged at a fee of INR 3750 per person per sector along with applicable fare difference. Cancellation of an entire group booking is permitted upto 7 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 4500 per person per sector.
- (ii). Group (up to 70 passengers) - Changes in relation to date / flights of an entire group booking is permitted upto 15 days prior to the departure of the flight. Such change will be charged at a fee of INR 3750 per person per sector along with applicable fare difference. Cancellation of an entire group booking is permitted upto 15 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 4500 per person per sector.
- (iii). Group (up to 150 passengers) - Changes in relation to date / flights of an entire group booking is permitted upto 21 days prior to the departure of the flight. Such change will be charged at a fee of INR 3750 per person per sector along with applicable fare difference. Cancellation of an entire group booking is permitted upto 21 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 4500 per person per sector.
- (iv). Group (above 150 passengers) - Changes in relation to date / flights of an entire group booking is permitted upto 45 days prior to the departure of the flight. Such change will be charged at a fee of INR 3750 per person per sector along with applicable fare difference. Cancellation of an entire group booking is permitted upto 45 days prior to the departure of the flight. Such cancellation will be charged at a fee of INR 4500 per person per sector.
- c) Change / cancellation of booking in case of irregular operations due to a flight disruption event (IROP) or due to any schedule change:
- Passengers traveling as a part of a group booking will be accommodated on an alternative flight without any additional charges in the following situations:
- (i). In the event of flight cancellation due to an IROP; or
- (ii). In the event of delay in departure of a flight by more than 2 (two) hours from the scheduled time of departure; or
- (iii). In the event the departure of a flight is advanced by more than 1 (one) hour from the scheduled time of departure.
- Provided that,
- (i). The change request is made as per the below deadlines:
- - o Group size upto 30 passengers : Upto 15 days prior to departure or two days of receiving notification whichever is earlier
  - o Group size 31 to 70 passengers : Upto 21 days prior to departure or two days of receiving notification whichever is earlier
  - o Group size 71 to 150 passengers : Upto 30 days prior to departure or two days of receiving notification whichever is earlier
  - o Group size 150 plus : Upto 45 days prior to departure or two days of receiving notification whichever is earlier
- (ii). If less than half of the names of the passengers pertaining to a group booking are updated in a particular PNR, IndiGo reserves the right to deny accommodating all passengers under such PNR on an alternative flight. In such an event, IndiGo shall process a refund to the source of original payment for such PNR.
The above policy supersedes the IROP policy applicable to individual bookings (FIT PNRs). For further clarity, the “Plan – B” policy applicable to FIT bookings is not applicable to group bookings.
Additional Services-:
- Please click to Add-on’s to check the list of additional services available and the charges applicable to the group booking.